Think back to some of the meetings you’ve been in. Did everyone keep on topic for the entire time? If you’re like me, you’ve had your fair share of meetings that drifted from the topic at hand. Maybe it was an off-hand remark that leads to a discussion on a current political event, or a recent blockbuster, or a nail-biting sports game. As a facilitator, it can be difficult to decide when to get the group back on track. Here’s a trick for letting it happen naturally.
Springtime has arrived and flowers are beginning to bloom. A new season is here and a new collection of colors has appeared. It’s time for spring cleaning, both at home and at work. Government forms and processes, just like closets, get cluttered over time. Bring in the feeling of “fresh” and “new” into your customer experience through service design.